A Booming Industry
Experimax operates within the technology field in a sector with the potential to grow exponentially. In 2014, about 302 million computers were sold worldwide, generating about $304 billion in sales revenue.* Nearly 7 billion cell phone subscriptions were purchased worldwide by May of 2014, nearly one for every person on the planet. With that type of consumer base, Experimax’s products and services are in high demand.
Benefits of Offering Pre-Owned Products
There’s no such thing as an easy answer when a customer heads down to their local retailer. In fact, often they don’t even get an answer, let alone an easy one; instead, clients are bombarded with sales pitches and did-you-knows, all trying to convince them to buy the latest and greatest version of a cell phone that will be outdated in six months anyway.
It’s a frustratingly complicated process, but it doesn’t have to be. With Experimax, it isn’t. Our goal is to change the way people look at cell phone repair franchises.
Why the Apple® Products Focus
At Experimax, we’re a one-of-a-kind concept. We’re not here to simply make a deal. Instead, our goal always is to help the customer to the best of our ability, and advise them on what we believe is the best decision for their device woes.
We’re not the cell phone repair franchise that’s going to charge outrageous prices and fees for simple fixes. We are the cell phone repair franchise that will provide outrageously good value, however.
Market for Repair Services
The market for repair services for smartphones, tablets, and computers is huge and is only growing. Americans spent roughly $23.5 billion repairing iPhone® device screens as of September 2014 and about one-quarter of iPhone® device users had cracked their screen at one time or another.* Another 15 percent were using a cracked iPhone® device at the time of the study.* When an Experimax store is opened, a convenient location to receive a needed service is introduced into the area.
We differentiate ourselves from the mall and big-box competitors by offering customers personal consultations – with NO appointments necessary. A commitment to developing long-lasting relationships with customers is woven into the fabric of the Experimax business model. As a result of Experimax’s concentration on high-quality customer service, many customers become repeat customers, looking to Experimax for their pre-owned Apple® product needs. Because of our personalized service, Experimax customers are more likely to recommend the store to friends and family, helping to drive increased revenue to stores.